Shipping & Returns

Shipping

We currently ship only in the US territory. All orders will ship from Florida, USA. If items are in stock, orders will be dispatched within 1-2 business days. We will make every effort to ship your order as soon as possible. However, be mindful that our production warehouses are overseas and at times there might be delays in production or shipments. Such things that are out of our control, including peak season and public holidays, when delays might occur, it is our responsibility to inform our customers every step of the way. We believe in transparency and communication, so our customers are aware of their order status. 

Note shipping carriers do not guarantee delivery post Covid. 

Shipping rates will vary depending on box size, weight and where the product is being shipped.

We are pleased to offer Free standard shipping on orders over $175.00. 

When placing your order, please double check that address has been entered correctly to avoid delays to your order or any extra charges to reroute shipments. Depending on where the order might be in transit, some couriers do not even accept making changes. 

Once order has been placed, scanned, reported and marked as delivered by the courier, Sophisticated Sprouts no longer holds any liability pertaining to the order delivery. No refunds or credits will be issues for orders that courier confirms as delivered. 

Once order has been received, please inspect package and items. If any issues are detected on items or package, you must notify us within 7 days from delivery with supporting pictures (keep the package) so we can help assist and resolve the situation. If items arrive damaged in transit, and you provide proof as soon as you receive the delivery, we will exchange for a new same item. 

Returns

We accept returns within 14 business days from the delivery of the package. A receipt or proof or purchase is required to complete a return. A refund will be generated as soon as the item is received, and the product is in 100% restock condition for full credit of the product. If product is received not as previously shipped, restocking fee will apply upon evaluation or product being sent back to you if it is not in restock condition.

Shipping fees are non-refundable.

Coupon/discount codes are also non-refundable. 

Sale items are non-refundable. 

For further questions or concerns, please contact us by emailing info@sophisticated-sprouts.com